Referrals & Testimonials
If you would like to contact one of our customers for a referral, please give our office a call and we'll be happy to supply you with customer contact information.
July 6, 2011 Janice,
Thank you so much for your prompt attention to our call last week. I was so impressed by the <4 hour response time and even with an unusual part to order - all repairs were completed within less than 30 hours. Al went above and beyond, coming out late in the afternoon to make sure we'd have no issues at our lake house while waiting for the parts for the farm.
Tuffy's HVAC Rocks!
You & Al were great and we really appreciate your help (above and beyond the call of duty)!
Jimmy & Melissa W.
Thanks for your reminder system! Richard and I are Tuffy’s fans! After a bad experience with another company in Weatherford we thankfully discovered Tuffy’s, and our units have been running smoothly ever since after being told one that one was dead and had to be replaced by the other company. With Tuffy’s care… both our units are keeping us cool and comfortable with your twice a year program and some minor repairs that are normal for older units. We’ve been so impressed that when we’ve needed repairs, your team members are efficient, effective, and courteous. We tell our friends to call Tuffy’s if they want a professional AC team!
Thank you so much for sending David so quickly this morning, we really appreciate it since our business offices are at one end of our house!
Dear Al and Janice Gilliland,
It is with great pleasure that I write this letter to you and your exceptional staff. With over 30 years of experience in sales and retail management I believe I am able to recognize an exceptionally run company. From my initial phone call through the day of installation, you and your staff have provided my husband and me with the highest level of professionalism.
Through the initial product presentation, facility tour, HVAC assessment, one-day change out and customer service follow-up, your service is unmatched in our area.
It is nice to experience a company’s staff that takes pride in their company and confidence with their knowledge of the product line. It is even more rewarding to work with a company that is genuinely interested in the customer’s satisfaction.
Thank you, for an excellent job. We truly appreciate the product and service you have provided to our family.
Lydia and Bill Bunce
I cannot speak more highly of Tuffy's Air Conditioning and Heating Services. Words cannot express how appreciative I was when one afternoon, my old unit (39 years of age) started dumping water onto my carpet. Tuffy's sent a technician out, took it all apart and discovered that the coil had been completely blocked of air flow because of dirt, etc. Because of the age of the unit (and the fact that because of Tuffy's, we were able to limp along for the last few years), we decided it was time for a new unit. I was originally concerned about the turnaround time, because it had been warm that week, and I was afraid of not being able to use the air conditioner. I needn't have been worried ~ I think they enlisted every employee they had . . . arrived first thing in the morning and began tearing out the old system and duct work. By 4:30 that afternoon, the new system (inside and outdoor units) was replaced, as well as the duct work. What a difference!!! Operation of the thermostat was thoroughly explained to me, and the staff of Tuffy's couldn't have been nicer or more professional. I received a follow-up call to make sure everything was ok and to see if I had any questions. I also had someone from Tuffy's bring me (rather than mail me) rebate information. As I said, I couldn't be more pleased with Tuffy's, and I refer everyone I can to them.
~ Kierin W.
Seems our new system is efficient and it functions just fine by maintaining a constant temperature and doing it quietly. Our first full month Aug. 11th to Sep. 11th usage was down from 1,512 (July 11th to Aug. 11th), to 795 units a drop of almost half, 717 difference.
Thank you for giving us what we wanted. With the other work you did, we feel this is about as good as we can expect in efficiency.
I want to thank you and everyone there at Tuffy's that helped me with my home owner's claim on my old AC unit. Thank you, Janice, for the letter you wrote to them, and who ever talked to them on the phone.
It was all just what I needed. My claim paid for almost all of what the new unit cost.
Thanks for going the extra mile.
Thank you so much again,
I want to thank you for offering a high level of professionalism in handling our phone calls and our business transactions.
I am enjoying listening to the Aaron Wagner CD and looking forward to listening to him live this month.
Thank you for your thoughtfulness.
All of God's blessings to you and your family.
I wanted to write and let you know how much I have appreciated doing business with you and your firm. As a retired military officer and former airline pilot, I am pretty conservative and demand perfection when it comes to doing work around my house. I have had numerous contractors do work for me and have never had someone as thorough and professional as you and your people have been. You responded to my call for an estimate promptly, gave me several options, explained exactly what you intended to do to replace my failed systems and repair my remaining system, and answered all my questions in a professional manner. Then, you proceeded to deliver exactly what you promised. The installation was thoroughly and professionally performed. You cleaned up the house like it was your own. Your follow up was meticulous. In a few words, you delivered exactly what was promised and more. You weren’t satisfied with just good enough, you went the extra mile to make sure everything was perfect.
I would be proud to recommend you and your staff to anyone who needs professional air conditioning and heating service. I look forward to your semi-annual visits to check up on the systems you installed for me, and when it comes time to replace the final old system I still have in service, you can be sure I will call Tuffy’s.
Again thank you for your service and the Trane 19 SEER Units you installed for me.
I was extremely pleased with Tuffy’s. The fact that we had called another contractor first for an inspection and estimate really showed us the superior level of professionalism and character of everyone at Tuffy’s.
I would recommend them to anyone for all of their air conditioning needs.
Just a note of thanks for first meeting all of you. Everyone was cordial, polite, and tolerated my sense of humor.
As a senior citizen, I have witnessed many changes throughout the generations, some good, some ok, but integrity in business and service in my experience has declined. It was my complete pleasure experiencing not only good product – but overboard professionalism with passion for excellent work. Thank you! Please tell all the guys thank you for me.
Also, thanks for the couple of times you responded almost immediately for minor adjustments.
Your friend and customer,
We would like to thank you and Al for installing our air conditioning system. The crew that was at our home was very courteous and efficient. We especially appreciate them staying to compete the work in one day. I would also like to thank Al for taking the time to answer all of my questions so that I understand how the system works. Such as how things are put together and how the filter differs from others as well as what it will filter out. He put my mind at ease. We would be happy to put a sign in our yard or be a reference for your services. Thank you again for professionalism that your crew showed our family.
Brian and Angela
The two your men who came to service our AC was simply wonderful. Neat in appearance, very professional in their work, and very respective to my questions. We had our heating unit checked in the fall of 2006 and signed a maintenance agreement for the checkup on the AC for 2007. We will certainly recommend your AC business to our friends. All of you at Tuffy’s are wonderful.
Doug and Jacque
The technician was very nice and was very helpful. He did his job very well and we were very satisfied with the job he did. He seemed to care about us as a customer and was very informative with our needs and helped us very much. We would call on him again and would recommend him to our friends who have Trane. We appreciate their help and we hope it will last.
Thanks again for a job well done and taking care of us.
What a nice surprise ~ when the waitress said we didn’t have a ticket. Our lunch at Applebees was delicious and we appreciate your taking care of our bill.
J.V. and Norma
Thank you for your attention to business and all your help on the Trane Air Conditioner etc. We really appreciate your concern. It is so nice and “cool.”
Wade and Nelda